Customer identity
Capture the customer name and associate the request with the correct conversation or call.
AI appointment automation
One appointment workspace.
Every customer channel.
Voice, WhatsApp and website chat can all capture complete appointment requests into the same client portal—ready for review, confirmation or follow-up.
Phone, WhatsApp & Webchat Human handoff controls Central client portal
Appointment workspace
Requests from every channel
TodayCustomer communication
LiveMTWTF
09:3014:0011:15
Complete data before a record is created
Designed to reduce incomplete appointment requests
The booking workflow checks for the core information required to make a request actionable.
Contact details
Store a phone number, email address or available caller identity for follow-up.
Exact date and time
Normalise the requested date and time into structured appointment fields.
Context and notes
Retain the appointment title, source, notes, agent and related call reference.
Appointment workspace
Requests from every channel
TodayCustomer communication
LiveMTWTF
09:3014:0011:15
A central operational view
Review requests without searching through conversations
The portal includes list and calendar-style appointment views with authorised update and management actions.
Cross-channel sourceKnow whether the request came from voice, WhatsApp, webchat or manual entry.
Status managementMove requests through pending, confirmed, completed or cancelled states.
Conflict protectionDetect existing active appointments for the same owner, date and time.
Email notification supportNotify the configured business and customer when the workflow requires it.
A consistent capture standard
The same data model across every conversation
Standardised appointment records make downstream review and integration easier.
Customer namePhoneEmailAppointment titleDateTimeTimezoneStatusSourceNotesAgentExternal reference
Direct answer
How does Gaotus automate appointment requests?
Capture
The AI collects customer identity, contact information and the requested appointment details during the conversation.
Validate
The workflow checks that the minimum required information is present before saving.
Store
The request is written to one central appointment workspace with source and agent context.
Manage
Authorised users can review, update status, edit or remove appointment records.
Questions answered
Clear answers before you deploy
The most common questions about this capability and how it fits into a real business workflow.
Voice calls, WhatsApp conversations and website chat can all capture appointment requests into the same workspace.
The current workflow saves appointment requests only after the necessary customer identity, contact, date and time information is available.
Yes. Authorised clients can create, edit, update status and delete appointment records from the portal.
GAOTUS AI COMMUNICATION
Create one booking workflow for every inbound channel
Define the information your team needs and let Gaotus capture it consistently.