Natural inbound conversations
Handle the first stage of customer calls through realtime voice or a stable Twilio Gather/Say fallback mode.
AI voice receptionist
A professional first response.
Every time the phone rings.
Gaotus Voice answers inbound calls with a business-trained AI agent, captures the purpose of the call, responds to common questions and moves the conversation toward a useful outcome.
Phone, WhatsApp & Webchat Human handoff controls Central client portal
Live call intelligence
Inbound conversation
TodayCustomer communication
LiveCustomer I would like to arrange a consultation next Tuesday.
Gaotus AI Certainly. I can check the available times and capture your details.
More than an answering service
A voice agent configured around your operation
Each voice agent has its own business profile, greeting, prompt, services, FAQ knowledge, availability, voice and human handoff instructions.
Business-trained responses
Use agent prompts and a dedicated knowledge base to keep replies aligned with your services and policies.
Appointment capture
Collect the customer name, contact information, date, time, purpose and notes during the call.
Browser voice testing
Test the selected realtime voice and the live agent instructions before assigning a production number.
Call records and summaries
Review status, duration, transcript, summary, outcome and the latest customer and AI messages.
Lead notifications
Send useful call and lead information to the agent owner for timely human follow-up.
A reliable call journey
Clear rules before, during and after the call
The system combines AI flexibility with explicit controls for silence, goodbye phrases, maximum duration, plan limits and escalation.
Opening greetingSet the exact first impression for each agent.
No-input handlingUse warnings, retries and a professional closing response.
Automatic call endingControl goodbye detection, silence timeout and maximum call duration.
Protected gateway contextExternal realtime services receive agent configuration through authenticated endpoints.
Live call intelligence
Inbound conversation
TodayCustomer communication
LiveCustomer I would like to arrange a consultation next Tuesday.
Gaotus AI Certainly. I can check the available times and capture your details.
Typical voice use cases
One receptionist, many structured outcomes
The call experience can be adapted to the exact information and next step required by your team.
New enquiry qualification
Identify the service required, location, urgency and preferred contact method.
Appointment requests
Capture a complete booking request and place it into the central appointment workspace.
Frequently asked questions
Answer routine questions about availability, services, process, pricing guidance and policies.
After-hours coverage
Maintain a professional response and collect actionable details when the office is closed.
Direct answer
What is an AI voice receptionist?
Role
A voice AI agent that answers inbound business calls using configured company knowledge and instructions.
Outcome
It can answer, qualify, capture details, book a request or escalate the conversation.
Control
The business controls the greeting, knowledge, availability, voice, duration and handoff rules.
Visibility
Calls can be reviewed through transcripts, summaries, outcomes, status and usage records.
Questions answered
Clear answers before you deploy
The most common questions about this capability and how it fits into a real business workflow.
A connected business phone number routes inbound calls to the configured Gaotus voice agent. The agent uses the business prompt and knowledge to conduct the conversation.
Yes. It can capture the customer name, contact details, date, time and appointment notes, then save the request in the appointment workspace.
Yes. The platform includes a browser voice test mode using the selected realtime voice and the same agent instructions as live calls.
GAOTUS AI COMMUNICATION
Give every inbound caller a consistent first response
Map your existing call flow and turn it into a controlled Gaotus Voice agent.