Inbound AI replies
Answer customer messages from a dedicated WhatsApp agent with its own prompt, greeting and knowledge.
WhatsApp AI concierge
Respond faster on WhatsApp.
Keep your team in control.
Gaotus organises inbound WhatsApp conversations into a professional AI-assisted inbox with customer history, appointment capture and safe human takeover.
Phone, WhatsApp & Webchat Human handoff controls Central client portal
WhatsApp inbox
AI + human collaboration
TodayCustomer communication
LiveAM
Anna M.
09:42Do you have availability tomorrow afternoon?
JR
James R.
09:36AI captured a quote request and contact details.
SL
Sarah L.
09:30Human teammate joined the conversation.
AI speed with human accountability
A shared conversation layer for customers and teams
The platform is designed for operational messaging, not isolated bot replies. Every conversation retains state, ownership and a readable history.
Customer records
Maintain customer identity, phone, tags, notes, status and historical conversations.
Human takeover
Pause AI when a teammate responds, then resume automation or resolve the conversation.
Appointment capture
Collect complete booking details in WhatsApp and save them into the same appointment workspace.
Per-agent inboxes
Keep multiple connected agents or numbers organised with filtered conversation views.
Delivery-aware messaging
Save outbound dashboard replies after the connected gateway confirms successful delivery.
WhatsApp inbox
AI + human collaboration
TodayCustomer communication
LiveAM
Anna M.
09:42Do you have availability tomorrow afternoon?
JR
James R.
09:36AI captured a quote request and contact details.
SL
Sarah L.
09:30Human teammate joined the conversation.
Controlled collaboration
The AI knows when to step back
Human intervention should not result in duplicate or competing replies. Gaotus includes explicit conversation state controls.
AI receives the message
The inbound message is assigned to the relevant connected agent and conversation.
Context is preserved
Customer identity, history and recent messages are available for the next response.
A teammate can join
Manual reply pauses AI for a controlled period and marks the human interaction.
AI resumes when appropriate
The conversation can be resumed, paused longer or resolved by the team.
Commercially measurable
Track customer service activity as billable AI usage
Gaotus records AI reply usage by client, agent, channel and billing cycle while keeping configurable allowance and overage controls.
Live
Conversation status
Open, paused, resumed or resolved
Per agent
Inbox organisation
Separate connected identities
Per reply
Usage records
Current billing cycle visibility
Shared
Appointment workspace
Voice, WhatsApp and Webchat
Direct answer
How does Gaotus use WhatsApp for business?
Connect
A business connects a supported WhatsApp identity or linked-device gateway to a configured agent.
Respond
The AI replies using the organisation’s knowledge, tone and operational instructions.
Collaborate
Staff can pause automation, respond manually, resume AI or resolve the conversation.
Record
Messages, customers, appointment requests and usage remain visible in the client portal.
Questions answered
Clear answers before you deploy
The most common questions about this capability and how it fits into a real business workflow.
Yes. Conversations, customers and messages are stored in the client portal with per-agent views and human takeover controls.
Yes. Human pause, resume and resolve controls allow team members to take over a conversation safely.
Deployment can use a supported linked-device gateway or configured WhatsApp webhook method, depending on the setup selected for the business.
GAOTUS AI COMMUNICATION
Turn WhatsApp into a structured customer service channel
Combine fast AI replies with the records and human controls your team needs.